Frequently Asked Questions

How soon will my order generally ship?
Your order will usually ship within 2-3 business days of it being placed.

What is your return policy?
For any hardware purchased return, we will gladly accept returns and exchanges within 7 days for merchandise that is UNSUED or defective. Simply notify us either via email or phone that you will be sending the item, and mail it back to us. We will exchange it, or provide a full refund for the purchase price. For any software, or E-books, PLC-DOC does not offer a ‘trial’ basis, neither to we offer ‘money back’ options if you don’t use the purchased software or E-book. Hence, If you are in any doubt whether the software or any E-book file is suitable for your purposes, or whether you actually require or will use the software PLEASE DO NOT PURCHASE UNTIL YOU ARE. This will avoid any risk on your part and save time and effort for all of us.

What is your Privacy Policy?
PLC-DOC is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

Web Site Registration
In order to use some features of this Web site, users must first complete the registration form. During registration, users are required to give their contact information (name and e-mail address). This information is used to contact users about the topics on our site for which they have expressed interest and to enable users to retrieve lost passwords. We also ask for users mailing address and such to send them any info about our products in future.

PLC-DOC does not use any cookie to remember if users have logged in while on our site or not. Nether, we do not use any IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information.

This Web site takes every precaution to protect our users’ information, and we have security measures in place to protect the loss, misuse, and alteration of the information under our control.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our home page so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by e-mail. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.